The Severed Cortex

I received this e-mail from 'Jennifer' yesterday. I did not hear from anyone today. 'Jennifer' did manage to copy in a whole list of people.

THE CC'S:
#435@redrobin.com; Region 16 Guest Comments; RRGB Guest Comments; NRO Guest Comments; Parkhurst, Gary; DeFrancesco, Stephanie; Sawyer, Kairee; Harp, Jeff; Skonicki, Ken; Murray, John; Dragoo, Keith; Angelucci, Jennifer; Schooler, Scott; Miller, Annette; McBee, Kim; Merullo, Bob; Mantelli, Gary; Gates, David; Belsito, Luke; Sapiro, Ernie; Houseman, Eric; Vaughn, Robyn; Jones, Shawna; Craig, Kristin

THE REPLY

Hi James Moore,

Thank you for stopping by our website and taking time to comment. We appreciate your feedback. At Red Robin we try to exceed every guest's expectations by providing a great dining experience and unfortunately, it looks like we very much let you down.

We will do whatever it takes to make your experience right and we will learn from our mistakes... Your email has been forwarded to the General Manager and the Regional Operations Director for this Red Robin restaurant and they should be contacting you shortly.

If for some reason, you do not hear back from them, please contact me by e-mail at guestrelations@redrobin.com and reference comment # 74117. .

Thank you for being a Red Robin Guest!

Jennifer